Vodafone Northern Ireland, United Kingdom
Overview
Join to apply for the VodafoneThree - Service Manager role at Vodafone.
Location: Midlands + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Hybrid: We offer a flexible hybrid working model that allows time both in the office and at home. You should work with your line manager to understand expectations for your specific role and team.
What You’ll Do
* Maintain existing customer revenue and mitigate churn events
* Accountable for developing and maintaining an industry leading end-to-end service experience for aligned customer(s)
* Accountable for delivery of customer contractual service deliverables, including service levels and reporting
* Drive the performance of operational teams to support in-life service delivery to customers
* Own the relationship with key customer stakeholders for in-life service
* Maintain close engagement with associated sales and support teams
* Drive continuous service improvement and service development, increasing customer satisfaction and Relationship Net Promoter Scores (rNPS)
* Maintain contractual governance, risk and commercial awareness
* Management of aligned third party suppliers as appropriate
Who You Are
* Customer intimacy: understand the customer’s business, strategy and market environment
* Ability to proactively engage stakeholders internally and externally to VodafoneThree
* Ability to build positive relationships internally and externally to senior management level
* Embracing a continual service improvement culture
* Practical influencing and negotiation skills to drive continual service improvement and resolve issues
* Effective communication with key customer and operational support contacts, sharing knowledge and best practice
We encourage applications from candidates with diverse backgrounds. If your experience doesn’t align exactly with every part of the job description, you’re still encouraged to apply.
What We Offer
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Benefits can be personalised for you and your family, including discounts, vouchers, a pension plan and learning resources. We support your career through learning tools and parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment are subject to background checks, including criminal (DBS) and financial checks. If you require reasonable adjustments or accessibility support during recruitment, please refer to the Accessibility section of our Careers website.
We use AI in parts of our business to boost innovation and efficiency. During the interview, we value your own knowledge and experiences and look for authenticity.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Information Services, IT Services and IT Consulting, and Telecommunications
#J-18808-Ljbffr