Job Description
One of the top UK retailers is currently expanding its customer service team! They are looking for Hebrew speakers to join their international team at their brand new contact centre. You will be responsible for delivering outstanding customer service across the Hebrew and English-speaking markets. This is a full time role (36 hours per week), on a hybrid basis (minimum 1 day a week in the office).
Shifts:
* Sunday to Thursday 6am – 2pm
* Sunday to Thursday 7am – 3pm
* Sunday 10am – 6pm & Monday to Thursday 11am – 7pm
* Sunday 10am – 6pm & Monday to Thursday 12pm – 8pm
Your responsibilities will include:
* Answering emails, chats and telephone calls in Hebrew as well as English
* Resolving customer enquiries regarding online orders
* Being the first line of support and maintaining a great relationship with customers
About you:
You will be a customer-oriented individual and have superb problem-solving skills, as well as excellent Hebrew language skills (written and spoken). This is an exciting opportunity to work for a leading UK retailer, where you will be able to develop your skills within a growing and energetic multilingual team!
Profile:
* Required to be fluent in Hebrew and English, both written and spoken
* Previous experience as a Customer Service Advisor, Customer Service Representative, Client Service Executive, Customer Care Coordinator or Customer Support Agent desired
* Possess a professional, helpful and friendly telephone manner
* Demonstrated interpersonal skills and the ability to work as part of a team and independently
* Strong communication skills, able to work in a fast-paced environment
To apply, please send your CV in English and in Word format to Suhail. languagematters is acting as an employment agency in relation to this vacancy.