Job Description
Role: Team Leader
Location: Worksop
Hours: 40 hours per week Mon-Fri
Salary: Up to £31,000 DOE + benefits
CCA Recruitment are excited to be recruiting for an experienced Operations Team Leader to join a growing client based in Worksop. We are looking for a Team Leader with contact centre team leadership experience with strong people management skills.
If you are experienced in managing Operations teams, then this is the role for you!
The role of the Team Leader:
* Coach and develop staff using performance management tools to improve KPI’s and personal objectives.
* Continuous coaching and development of team to continue business success.
* Support in recruitment process whilst representing and promoting excellent brand image.
* Produce data in relation to team activity to identify any coaching and development needs.
* Effectively communicate with your direct line manager providing recommendations.
* Document and deliver monthly 1:1’s.
* Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
* Experience managing a successful contact centre team.
* Experience within performance management.
* Ability to understand data analysing team performance.
* Effective problem-solving and time management skills.
Please follow the link to apply for this contact centre Team Leader role based in Worksop.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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