Job Overview
The Ladder School
Job Title
Attendance Officer and Receptionist
Salary
Grade 5 SCP 9-17: actual salary £26,409 - £30,060
Responsible to
Office Manager/SLT PA
Responsible for
Attendance, Front-of-House Services and Administration Support
Role Type
Support Staff
Contract Type
Term Time Only, 37 hours per week
Working Hours
Monday to Thursday, 8:00am – 4:00pm; Friday 8:00am – 3:30pm
Key Responsibilities
1. Attendance management, including logging student attendance onto SIMS and monitoring records.
2. Responding to referrals to the TLS Connect student stream.
3. Completing legal paperwork related to attendance.
4. Ensuring high accuracy in data entry and reporting.
5. Monitoring and analyzing whole school attendance data to identify concerns.
6. Generating reports on behavior and attendance for SLT.
7. Maintaining confidentiality with sensitive information.
8. Providing a professional and welcoming reception service.
9. Managing visitor sign-in and safeguarding protocols.
10. Answering calls and emails promptly and accurately.
11. Monitoring student entry/exit and managing lateness, appointments, and departures.
12. Handling post and deliveries appropriately.
13. Providing administrative support to the Office Manager/SLT PA and staff.
14. Assisting with communications, including letters, emails, and texts.
15. Maintaining student records in the MIS system.
16. Supporting the preparation of documents for meetings and events.
17. Organizing electronic and paper files.
18. Responding to student queries and administering first aid when needed.
19. Liaising with parents and external agencies to support student welfare and transition arrangements.
Safe Working Practices: All staff must adhere to Mercian Trust’s ethos and culture of safe working practices, acting as exemplars and ensuring ongoing training where appropriate.
Safeguarding: The Ladder School is committed to safeguarding children and vulnerable adults. All staff and volunteers are expected to share this commitment. The position is subject to vetting procedures, including a criminal record check through the Disclosure and Barring Service.
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