IT Support Engineer
Location: Hamilton (Head Office)
Hours: Rotating shifts triweekly, Monday to Friday 07:00-16:00, 08:00-17:00 and 09:00-18:00.
Occasional Saturdays on rota and, when required, working out of hours during major upgrade or project-based work.
The role will cover all aspects of IT, ranging from 1st Line up to 3rd Line and involves a mixture of hardware and software requirements. Some of the main responsibilities include providing 1st – 3rd line support to end users on-site, remotely and by telephone; providing both hardware and software support; troubleshooting desktop, server and network issues; and carrying out occasional project work like upgrades or migrations.
Main Responsibilities:
✔ Providing support (via telephone, remote support and site visits), troubleshooting technical issues and escalating when necessary.
✔ Excellent troubleshooting skills in all areas of desktop-related issues, most areas of server-related issues and most areas of network-related issues.
✔ Create and maintain documentation of common fixes and installation procedures.
✔ There will be some occasional small-scale project work involved, where the successful candidate should be able to work alone and unsupervised, where required.
Essential Skills/Experience:
✔ Working experience providing IT support, in a busy environment, to end users in MS Windows, MS Office and general desktop software and hardware
✔ Working experience in Windows System Administration, particularly with Windows Server 2022, Windows 10 / 11
✔ Working experience in networking hardware administration, particularly with Cisco / Meraki and HP / Aruba
✔ Working experience with VoIP telephony systems, particularly with Mitel
✔ Working experience in hardware maintenance and servicing, particularly with Dell (Servers/Desktops) and HP / Lexmark (Printers)
✔ Excellent written and verbal communication skills
✔ Ability to work in a team environment and be flexible in approach to the role
✔ Current UK Driver's Licence
Advantageous Skills/Experience:
✔ Knowledge of current Cyber Security recommendations and practices
✔ Microsoft qualification(s) in Windows Desktop or Server administration
✔ Knowledge of Unix/Linux
✔ Knowledge of PHP/MySQL
✔ Knowledge of SD WAN
✔ Knowledge of VMWare ESXi/vCenter
As a Park's Motor Group employee you will receive:
For you:
✔ Access to the Company Pension Scheme
✔ Colleague Introductory Scheme
✔ Industry leading discounts on purchases on new and used cars
✔ Death in service benefit
For you and your family:
✔ Discounted Servicing
✔ Subsidised car purchase scheme
✔ Employee Assistance Programme
✔ 24/7 remote GP
✔ Medical second opinions
✔ Unlimited mental health support
✔ Physiotherapy help and advice
✔ Savings and discounts on shopping
✔ Financial and legal support
✔ Wellbeing assistance
If you feel you meet our criteria, then we want to hear from you!