The Role's Purpose The Facilities Manager at Plexal oversees the day‑to‑day management of workspace environments across both Stratford and Shoreditch sites. This hands‑on role ensures that all facilities operate safely, efficiently, and in compliance with health and safety requirements while responding to member needs. By fostering seamless operations and an excellent workplace experience, the Facilities Manager supports Plexal’s vibrant community and business objectives. The position is responsible for maintaining high standards across all physical spaces - from offices and event venues to specialised areas such as innovation labs and makers’ yards - while coordinating service providers and contractors. The Facilities Manager will oversee day‑to‑day operations, manage contractors, handle reactive and planned maintenance, and work closely with the wider Operations and Workspace teams. What You'll Do Facilities Contribute to the strategy and vision for Plexal’s London workspaces. Manage the Facilities team and external vendors/third‑party contractors (security, cleaning, electrical, water, HVAC). Build and maintain positive relationships with both internal and external stakeholders. Manage the CAFM helpdesk. Contribute to facilities budgets, procurement and CAPEX. Manage all changes to the physical workspace. Manage and deliver office moves. Conduct regular building inspections and walk‑arounds to identify issues early and ensure high standards of presentation and safety. Respond to and resolve reactive maintenance issues promptly. Manage planned preventative maintenance (PPM) schedules and ensure timely completion. Health and Safety Contribute toward health and safety across all Plexal centres. Create and maintain H&S policies for workspaces and non‑workspace areas (events, kitchens, makers’ yard, innovation lab). Ensure compliance with all relevant laws and regulations. Security Maintain the physical security of Plexal centres. Liaise with Here East and Olympic Park security. Member Requests Address member facilities requests and maintain tracking logs. Provide updates where immediate resolution is not possible. Delight customers wherever possible. Systems Maintain systems and logs for electrical, water and HVAC. Maintain lighting and test power outlets/equipment. Ensure safe and available water supply. Maintain HVAC systems and logs. Workspace Maintenance Maintain physical workspace elements (walls, doors, furniture, green wall, coffee points ). Manage physical moves within the workspace. Ensure cleanliness across Plexal spaces (workspace, makers’ yard, innovation lab, event spaces). Ad‑hoc Responsibilities Assist with carbon reporting where. Assist with furniture moves and event delivery as needed. This role will require occasional travel to other Plexal sites. Your Skills Strong understanding of building systems (HVAC, electrical, plumbing). Ability to manage budgets and negotiate contracts effectively. Proficient in facilities management software and systems. Excellent project management and organisational abilities. Excellent communication and stakeholder management skills. Your Experience Health and Safety qualifications essential. Project Management qualifications desirable. Mechanical or electrical qualification desirable. Familiarity with health and safety legislation and compliance standards. Experience working in a fast‑paced, customer‑focused environment. Who You Are A tenacity to deliver, with the resilience to deal with difficult situations. A self‑starter who is able to set and maintain high standards across all facilities. Someone who doesn’t mind rolling their sleeves up and getting involved. A team player who enjoys working towards a common goal. Why us? Plexal’s Values: Mission: We inherit the mission of UK government and deliver it in an agile and creative fashion. Collaboration: We believe in the power of working together. Equality: We strengthen ourselves as a team by embracing the different. Care: People are at the heart of what we do; we care about our customers, members and colleagues. As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute. In return we will offer you: Salary: £35,000 - 50,000 depending on skills and experience Annual bonus scheme A generous pension scheme (with a company contribution of up to 10%) Private healthcare, life assurance and critical illness cover 25 days holiday plus bank holidays Volunteering day Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process. About us Plexal is the innovation and growth company helping to strengthen the UK’s technology capabilities through collaboration. With teams in London, Manchester and Cheltenham, we work closely with government, industry, startups and academia to drive economic growth and reinforce national security. Founded by Delancey in 2017, Plexal delivers four core services: creating workspaces for innovators, running innovation programmes and consultancy, building regional tech clusters and helping SMEs scale strategically. By closing the gap between early-stage and established organisations – across the public and private sectors at home and abroad – we’ve impacted over 1,200 businesses, added £731m to the UK economy and helped create 9,400 jobs. Headquartered at Here East on the Queen Elizabeth Olympic Park, Plexal partners with organisations including the Department for Science, Innovation and Technology, the National Cyber Security Centre, Airbus, Amazon, Barclays Eagle Labs, Google Cloud, TfL, The Alan Turing Institute and the University of Oxford.