Your new company I am currently working with a leading client who is looking for a number of experienced Customer Service Advisors to join the organisation at their Head Office on a temporary basis of 14 weeks. Your new role You will be joining the domestic service team and will be responsible for delivering exceptional, consistent service to customers whilst maximising upselling opportunities. Through building rapport, you will ensure you maintain the relationships of the customer base whilst handling inbound calls. You will also have inbound communication using other channels, including email and webchat. You will be expected to deliver outstanding customer service whilst placing orders via the phone for the customer base. You will be answering on average 60-100 calls per day! What you'll need to succeed To be considered for this role, you must have proven previous experience within a customer service position, contact centre is highly desirable. You will be confident, motivated and proactive and be able to build an appropriate rapport with customers. Target-driven and resilient individuals will thrive in this position, and you must be able to handle customer interactions assertively, and with empathy. What you'll get in return This is a long term temporary role based in the company's Head Office in Warrington, offering a competitive hourly rate. Full-time, Monday - Friday between 8am and 5pm, with 2 in 4 Saturdays on reduced hours but earning time and a half! Access to free on site parking is available. Starting from January 23rd What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk