Main Duties Consist Of But Are Not Limited To
* Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data.
* Promote and Implement Design Excellence: Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the Service Standard.
* Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices.
Candidate Profile
Essential criteria
* Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team.
* Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps.
* Proficient in using prototyping tools like Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes.
* Experience in conducting usability testing, either independently or collaboratively with user researchers.
* Demonstrated experience working with the Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system.
* Experience in leading community of practice activities.
* Proven ability to mentor and coach designers across the UCD profession.
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