Description
Motability Operations are currently recruiting for a Credit & Support Coordinator to join our team in Bristol on a 12-month FTC/secondment. In this role, you will support our MFLdirect customers daily by managing the end-to-end process of signing up new dealers to MFLdirect. Manage trade debtors ensuring all monies owed are paid to terms. Maintain trade debtors' accounts so that they are up to date and accurate, process credit applications and ensure that reviews are undertaken in line with policy.
Reporting into the Customer Development team manager, who is based in Customer Development, VRM. The successful candidate will be responsible for supporting MFL direct, liaising with both the customer and partner facing teams.
Your key accountabilities:
1. Process all cancellations and amended sales within agreed KPI. Implement a robust route for cancelled sales to achieve best value.
2. Maintain sound relationships with other relevant MO departments and external parties to ensure that issues and problems are dealt with in professional and positive way.
3. Process application requests for mfldirect, owning the end-to-end process in line with the agreed KPI's including credit applications within SLA.
4. Managing the appeal process either via email or phone for rejected car images.
5. Process credit reviews in line with policy.
6. Investigating and resolving ...