Description
Motability Operations are currently recruiting for a Fleet Control Specialist to join our team in Bristol on a 6-month FTC/secondment. The role is required to form part of the team who liaise with dealers to manage all in life service, maintenance, and repair costs for Motability Operations' customers' vehicles in life.
There are significant costs relating to the management of our customers' vehicles through the period of their lease, and using technical understanding and knowledge, these need to be forensically controlled whilst not impacting the customer experience.
This is a very commercial role and savings made through your work will be identified and reported.
In this role you will be:
* Reviewing all requests for work from vehicle repair suppliers, using your technical knowledge to ensure MO are paying only for the correct repairs, at the appropriate cost, at the right time
* Answering customer/dealer queries via telephone and ensuring a first-class service is delivered at all times, with a commercial lens
* Ensure 1-Link requests are responded to with technical knowledge and commercial challenge in a timely manner
* Providing technical support to the whole company and it's fleet and where necessary arbitrate between dealers, manufacturers and customers
* Collaborating and supporting other business areas where appropriate
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