The role
This is a fixed-term position, starting in October - March to help support on a range of exciting events.
To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS Edinburgh Zoo experiences.
Ensure commercial events and experiences are efficiently administered, monitored, evaluated & that they fit with the RZSS vision and mission.
Some of the things you’ll do:
1. Support and administer Edinburgh Zoo commercial events and experience programme, e.g. managing/delivering sections of larger events such as Edinburgh Zoo’s Giant Lanterns and other seasonal events for Halloween, Christmas and Valentines DayEvent duty management, including evenings and weekends Lead on the RZSS Keeper Experience programme together with the other Events and Experiences CoordinatorsProvide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis. Develop efficient booking and administering techniques/systems to ensure the visitor journey is seamless, fluid and professional and in line with GDPR policies. Manage sales for keeper experiences, ensuring any cash handling/booking processes are in accordance with Society procedures, and liaise with the Finance Department and Cashiers as required. Collaborate with other teams to ensure the best possible visitor experience in respect of events & experiences, in line with best practice and agreed standards, conveying RZSS key conservation messages to enhance experience and sales, e.g. contract caterer, Living Collections and with the admissions/retail, marketing, IT and digital teams in respect of the sales and promotion of events & experiences. Responsible for monitoring and evaluating visitor feedback on experiences and commercial events, including monitoring budgets (meeting targets) and delivering accurate report on event progress as directed. Working alongside the Events & Experiences Manager to develop and deliver new and innovative commercial events, e.g. thinking commercially to maximise events & experiences sales opportunities - adapting to seasonal changes and changes in visitor behaviour/profile. Liaise with colleagues across RZSS to ensure they, and your team, are kept informed of any potential impacts on their, and your, areas of responsibility about event & experience activities & projects, e.g. Highland Wildlife Park to ensure experiences booking procedures are coordinated and consistent.
What we're looking for:
2. Good achievement at Higher Grade level (including English and Mathematics) or equivalent
3. Accurate numerical reasoning skills and attention to detail.
4. Engaging customers empathetically to link or upsell our products
5. Good working knowledge of microsoft office (outlook, word, excel and other IT packages/systems)
6. Assertive communicator, confident in dealing with queries from internal and external sources
7. Experience in event coordination
8. Experience of working with minimal supervision, demonstrating good organisational and planning skills
9. Experience of working in a customer service environment
10. Experience of providing first class customer care and service, including dealing with customer queries
What you’ll get in return:
11. Starting salary between £24, and £25, per annum (offer based on experience)37.5hr working week 34 days annual leave (pro rata)Discount in both retail/cateringAccess to a healthcare planEmployer contributory pension schemeYou will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.
Please see the role profile for further information on what the role involves and essential/desirable criteria.