Team Manager/Collections Manager
Must have proven experience in collections and customer success management
Red Recruitment is recruiting a Collections Manager to join our client who have a passion for driving team engagement, nurturing talent, and enhancing the customer experience while fostering client confidence and business growth.
This is a fantastic opportunity to lead and develop a team of Customer Support Advisors within a collections environment, ensuring the consistent delivery of exceptional customer service.
Benefits and Package for a Team Manager/ Collections Manager:
* Salary: £28,000 -£30,000 per Annum
* Hours: Monday to Friday, 8am - 5:30pm
* No Weekends
* Contract Type: Permanent
* Location: Banbury, On-Site
* Start date: ASAP
* Training and Development Opportunities
* Smart, Casual dress
* Company events
* Company pension
* Referral programme
* Transport links
Key Responsibilities of a Manager:
* Lead and develop a team of Customer Support Advisors in a fast-paced collections environment to achieve high performance and service excellence.
* Provide hands-on support to the team, actively assisting with collections activities when needed.
* Conduct regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team development.
* Ensure team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolution.
* Effectively manage change and adapt quickly to evolving business needs.
* Monitor and improve team performance through relevant systems, ensuring resources are allocated efficiently.
* Ensure adherence to health & safety, environmental, equal opportunities, and customer service standards.
* Continuously challenge and refine existing processes to drive business efficiency and improve collections success rates.
* Manage performance assessments and personal development plans to support employee growth.
* Oversee absence management to maintain a high standard of service delivery.
Key Skills and Experience of a Manager:
* Must have proven experience in collections and customer success management.
* Strong people management skills, including performance and absence management.
* Ability to plan, prioritise, and manage workloads effectively.
* Experience coaching and developing teams while achieving operational KPIs.
* Comfortable being hands-on and actively assisting with team tasks, including collections calls and escalations.
If you are interested in this position as a Collections Manager and have the relevant skills and attributes required, please apply now!
Red Recruitment (Agency)