Team - Retention - Life
Working Pattern
Monday‑Friday 09:00‑17.30, Hybrid – 2 days per week in our Stockport office after training.
Bonus
Up to an extra £18,000 per annum OTE. Basic salary increases to £27,000 after passing probation.
Holiday Allowance
25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year.
What will you do as a Renewals Sales Executive?
* You will be responsible for delivering exceptional customer service and achieving agreed targets, and you will need to be an excellent communicator, able to build rapport with customers over the phone.
* You will take inbound calls from our existing customers, answering queries about their product.
* Assist with any questions the customer is facing with the aim of retaining their business.
* Remind our customers of the benefits available to them by promoting the Vitality Programme rewards we offer.
* Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries, etc.
Do you know how to deliver an exceptional customer experience?
Vitality provides all staff with extensive training, meaning that we are open to speaking to candidates from all backgrounds and levels of experience.
What do you need to thrive in Retentions?
* Passion for great customer service.
* Excellent communication skills.
* A good level of computer literacy.
* Previous experience in customer service and sales would be beneficial, but not essential.
So, what’s in it for you?
* Bonus Schemes – a bonus that regularly rewards you for your performance.
* A pension of up to 12% – we will match your contributions up to 6% of your salary.
* Our award‑winning Vitality health insurance – with its own set of rewards and benefits.
* Life Assurance – four times your annual salary.
PLUS Our award‑winning Vitality Health Insurance with all the benefits and activity‑based rewards
These are just some of the many perks that we offer! To view the extensive range of benefits, please visit our careers page. Fantastic benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you
* Help you to be the healthiest you’ve ever been.
* Create an environment that embraces you as you are and enables you to be your best self.
* Give you flexibility on how, where and when you work.
* Help you advance your career by playing to your strengths.
* Give you a voice to help our business grow and make Vitality a great place to be.
* Give you the space to try, fail and learn.
* Provide a healthy balance of challenge and support.
* Recognise and reward you with a competitive salary and amazing benefits.
* Be there for you when you need us.
* Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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