Service Dispatch Coordinator
Watford | Hybrid (3 days office / 2 days home)
£29,000 – £32,000 DOE + Benefits
Permanent
Our client is seeking an outgoing, quick-thinking Service Dispatch Coordinator to join a busy, fast-paced service operations team based in Watford.
This is a key role where you will coordinate field engineers, manage reactive service requests, and ensure all work is delivered within SLA timeframes. You will act as the vital link between customers, engineers, and internal teams.
Service Administrator - experience required:
Proven experience in service coordination/administration OR scheduling
Ideally, experience scheduling engineers within a reactive service or engineering environment
Previous experience working in a fast-paced environment is essential
Resilient, with the ability to manage a high workload effectively
Adaptable and responsive to change
Able to use own initiative and work independently
Confident communicator, both with internal teams and customers
Motivated, proactive, and organised
Service Administrator - key Responsibilities:
Dispatching engineers in line with SLAs, including urgent and reactive jobs
Managing work orders, service contracts, and invoicing
Coordinating maintenance, installations, and reactive callouts
Supporting billing, parts ordering, and system updates (e.g. ServiceMax/SAP)
Monitoring schedules to maximise engineer utilisation
Service Administrator - what’s on Offer:
Hybrid working (3 days office / 2 days home)
25 days holiday + birthday leave
Private healthcare & dental
Pension scheme
Please apply now if you have relevant experience aligned to the above requirements.
Thank you and good luck