Are you looking for an opportunity to progress in store management?
We’re looking for an Assistant Store Manager to join our home store team in Leith (EH6 6AE), and we believe you could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you will support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.
You will inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values. Your contributions towards the success of the store will include:
* Ensuring the highest standard of customer service
* Achieving targets
* Maintaining a high standard of visual merchandising
* Maximising sales through physical and digital channels
* Supporting the recruitment and development of volunteers
* Achieving expectations within campaign activities
* Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which requires flexibility from our store teams to work weekends and bank holidays on a rota basis.
You will join the team on a 3-month fixed-term contract.
Due to the volume of collections, deliveries, and donations, the role can be physically demanding at times but is most rewarding as you help fund life-saving research.
What are we looking for:
* Experience in a customer-facing role
* Supervisory experience
* Commercially driven to encourage new ideas
* An inclusive approach to developing teams
* Passion for delivering exceptional customer service and achieving high retail standards
* Results-driven but with an understanding of doing the right thing the right way
What’s important to us?
At the British Heart Foundation (BHF), we offer a wide range of new and used quality furniture, clothing, jewelry, and more, available in-store and online.
Our vision is a world where everyone has a healthier heart for longer. We aim to achieve this by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.
In addition to fundraising, we connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from landfill annually. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items, and we plan to continue expanding our reuse initiatives.
Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and other employee network groups, help us create an environment where all colleagues and volunteers can succeed.
Why join the BHF?
We promote internal progression and will actively support your career development.
Our staff benefits include:
* 38 days annual leave (plus options to buy and sell leave)
* Wagestream - early wage access
* Holistic support leave of up to 10 days annually
* Enhanced family policies (maternity, paternity, adoption)
* 25% staff discount
* Health cash plan (dental, optical, therapies, etc.)
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
* Pension with up to 10% employer contribution
* Cycle to work scheme
* Discounts on gym memberships
* Retail discounts
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