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Stott & May are partnering with a well-known high street retailer to hire a Senior CRM & Digital Marketing Manager, supporting the continued growth of their digital function.
Location: London (Hybrid - 4 days onsite, 1 day remote)
Salary: Competitive
The Role
Reporting into the Director of Ecommerce, this position will take full ownership of the customer marketing strategy across acquisition, retention, reactivation, and loyalty.
Key responsibilities include:
* Leading digital acquisition across channels such as paid search, SEO, affiliates, paid social, and display
* Developing and executing CRM and lifecycle marketing strategies to drive customer engagement and long-term value
* Overseeing email marketing strategy, planning, and optimisation
* Using data and performance insights to inform decision-making and improve results
* Managing budgets, forecasting, and tracking performance against commercial targets
* Leading and developing a small team within CRM and digital marketing
* Collaborating with internal teams and managing external agency partners
Requirements
* Previous experience within the retail sector is essential
* Strong background in CRM, lifecycle marketing, and digital acquisition
* Proven ability to manage budgets and deliver against revenue and performance targets
* Experience working xsngvjr with analytics tools such as Google Analytics and tag management platforms
* Confident working with CRM systems and customer data to drive segmentation and personalisation
* Strong stakeholder management and communication skills
* Experience managing or mentoring team members
This is an opportunity to take on a broad, commercially focused role within a fast-paced retail environment, with real ownership of customer growth and digital performance.