Junior IT Support Technician – Brandesburton
Salary: Competitive, dependent on experience
Hours: 40 hours per week
Location: Brandesburton, East Yorkshire
Type: Full-time, permanent
Are you an early-career IT professional who enjoys helping people and solving technical problems?
This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment.
You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.
Key Responsibilities
1. Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation
2. Deliver support via phone, email, chat and face-to-face interactions
3. Accurately log, update and manage incidents within the service desk system
4. Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible
5. Escalate issues appropriately while managing customer expectations
6. Adhere to agreed SLAs and internal IT policies and procedures
7. Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled
8. Identify and report recurring issues or trends relating to users, software or departments
9. Support wider IT initiatives and service improvement projects
10. Work flexibly across varying day-shift patterns
11. Undertake additional tasks as required by the Service Desk Manager
What We’re Looking For
12. 1 to 3 years’ experience in a customer-facing support role, ideally within IT or technology
13. Strong customer service focus with excellent communication and interpersonal skills
14. Logical, structured approach to fault finding and issue resolution
15. Good working knowledge of Microsoft Windows client devices
16. Understanding of Active Directory (Users and Computers) and Microsoft Exchange
17. Well organized with good time management and the ability to work independently
18. Proactive, flexible and eager to learn
19. Full UK driving licence and access to own transport
Desirable:
20. Experience supporting mobile devices across Microsoft, Apple and Android platforms
21. Exposure to ITIL-aligned service desk environments
What You’ll Receive
22. A structured entry-level IT role within a supportive service desk team
23. Exposure to a broad range of technologies and user environments
24. Opportunity to develop technical skills and progress within IT
25. A stable organization with a strong focus on service quality and collaboration