Job Description
Job Title – Scientific Services Manager
Location - Oxford
Contract Length / Perm - Perm
Pay Rate – 52k
Key Responsibilities will include:
* Line management of Research team, including carrying out regular 1:1s, objective setting, performance reviews and management, development plans, wellbeing support, absence management. Managing the Operations Support team, liaison with Client representative.
* Assists with day-to-day and longer-term planning, management, and allocation of tasks to the research team, in liaison with the Research Team responsible and NNRCO working group coordinators.
* Participate in the recruitment of new Research Team members in a collaborative manner with NNRCO representative(s).
* Primary point of contact for both and Client including management team and research assistants/associates.
* Responsible for ensuring that all activities are delivered demonstrating behaviours and values aligned to both.
* Communication with key stakeholders on progress against deliverables and timelines.
* Escalation of any issues or problems to the Account Manager and/or NNRCO representative(s).
* Responsible for ensuring labs are ready for day-to-day experimentation, implementing best practices and measuring performance through agreed upon Key Performance Indicators (KPIs).
* Liaison with local facilities teams to ensure smooth running of the laboratories.
* Responsible for defining minimum order quantities for lab consumables stock. Working with the operations team to manage the consumables room and ensuring adequate supply for restocking (finding alternative providers if stock shortages or delayed delivery). Placing orders for non-general lab stock items and restocking lab benches with consumables.
* Assisting operations and scientific teams in ensuring all procedures are in place including SOPs, Risk Assessments and other documents as required; responsible for ensuring adherence to all quality & compliance policies and procedures of the team members.
* An ambassador for good laboratory practices, encouraging adherence to all quality & compliance policies and procedures including for H&S and PPE; notifying NNRCO H&S representative if non-compliance is observed.
* Supporting a positive and compliant health and safety culture in the laboratory. Escalate to NNRCO representative if non-compliance of non-staff.
* Contributing to developing and ensuring all H&S procedures are in place and followed in relation to risk assessments, COSHH, waste disposal.
* To lead Continuous Improvement activities in the laboratory with support from CI Manager.
* Support with organisation of freezer storage and management of inventories.
* Support with management of autoclave – including but not limited to waste and consumables.
Essential Requirements:
* Bachelor’s degree or equivalent in a scientific discipline.
* Significant lab experience including the management of labs and lab documentation
* Demonstrable experience of people management and managing small to mid-size teams
* Competent in the use of LIMS or equivalent IT platforms
* Good understanding of COSHH regulations and Health and Safety requirements
* Experience in developing SOPs and Risk Assessments
* Ability to be flexible and handle multiple responsibilities and tasks on a regular basis
* Ability to work collaboratively
* Excellent problem-solving capabilities and confidence to make clear decisions
* Exceptional planning and organisational skills with excellent attention to detail
* Experience with lean methodologies, CI, OE, Supply chain etc.
* Efficient using Microsoft office – e.g., Outlook, Excel, Word
* Excellent communication skills, providing timely and clear communication with stakeholders and team members
Desirable Requirements:
* Safety qualification
* CI/OE accreditation
* Proven customer service focus