This is a full time position, based at our head office in Richmond.
This role will require a mix of office and home based work 3:2.
The role will involve:
* Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
* Composing word-perfect emails, tweets and other social media messages
* Acting as a brand ambassador for SPOKE
* Troubleshooting issues, and finding smart and practical solutions to any customer queries
* Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business
Requirements
* Previous customer service experience (in any capacity)
* Word perfect english
* Outstanding attention to detail
* Excellent communication skills
* Energetic and positive character
* A quick learner with a "can do" attitude and a willingness to roll up your sleeves
* An interest in eCommerce and menswear
And you get bonus points if:
* You have experience with Dixa and Shopify
* You're not just looking for a boring 9-5! (there will be some weekend work too)
* You know your way around an Excel (or Google) sheet
* You have prior start-up experience
Benefits
* A competitive salary
* 25 days of holiday - and 1 additional for each year of service
* Vitality health insurance
* A shiny MacBook
* A fun and varied social calendar
* 3&2 working week - work from home (or anywhere else) 2 days per week
* Perhaps the most generous 'trouser allowance' anywhere in the world*
*unproven, but likely