Job Description
Reporting directly to the Soft Services Manager/Contract Manager, the Caretaking Supervisor will be responsible for ensuring the smooth operation of our waste management system and help desk, while also providing high-quality portering services to our clients.
Your duties will include handling waste management requests and helpdesk calls, consulting with clients to understand their needs, and leading the portering team to meet service specifications on a daily basis.
If you're passionate about delivering outstanding service and have experience in portering and waste management, we invite you to join us in providing best value and quality services to our clients. Apply now and become part of our dedicated team.
Key Responsibilities
1. Ensure waste management system is up to date, logging additional exchanges and dealing with any issues raising service failures and addressing complaints that may arise
2. Travel to off-site locations to undertake site visits, meet and support clients in the Newcastle College Group portfolio
3. Ensure the smooth running of the help desk, allocating/opening/distributing and closing help desk calls and supporting the portering team to complete in time
4. Respond to help desk requests and ensure the calls are responded to and completed within the service level agreement time frame
5. Meet and consult with clients to fully understand their requests for help desk calls
6. Produce bi-annual help desk & monthly waste reports
Professional and Personal Competencies/Qualifications
7. Waste Management experience
8. Supervisory experience
9. Full current clean of driving license
10. IT literate with good knowledge of Microsoft Excel and Word
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.