Service Owner (Part-time, 20 hours per week) - Salary – £35,367.00 - £41,261.00 (pro-rata, dependent on experience) - Hybrid working – 12-month Fixed Term Contract
Join us and you’ll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence to help customers build more resilient societies, preserve the environment, foster healthier, happier spaces that people want to live in, and support the delivery of improved public services and critical infrastructure.
Our growing Delivery Operations team within the Technology Department plays a key role in ensuring the data & services foundational to these outcomes are current, available, resilient and secure.
About the role
We have an exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices ensuring Operational Level Agreements (OLAs) and customer expectations are met.
You will also:
* Monitor and provide management information on service deliverables
* Manage incidents ensuring all stakeholders receive timely and relevant information
* Facilitate controlled change whilst minimising service impacts
* Analyse trends, scope and propose work to improve service stability and resilience
* Document, prioritise and schedule other maintenance tasks
What we’re looking for
If you’re interested in joining a team that lies at the heart of what OS is about, we’re looking for someone who has:
* Ability to understand technical concepts and translate into plain English
* Confident and effective verbal and written communication with a wide range of stakeholders
* Effective stakeholder management
* Good organisational skills with the ability to prioritise tasks
* Demonstrates strong self-motivation and takes initiative, thriving both when working independently and as part of a collaborative team
* Proficient with Microsoft suite products (Word, Outlook, Excel, PowerBI etc.)
* ITIL v4 Foundation certification (desirable)
The Rewards
We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.
* £35,367.00 - £41,261.00 (pro-rata, dependent on experience) - Hybrid working – 12-month Fixed Term Contract
* Performance related bonus up to 10%
* A competitive pension scheme (OS contributes up to 12.07%)
* 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years
* Enhanced family leave, including up to 12 weeks paid partner (paternity) leave
* Free subscription to OS Maps
* Access to online learning platforms
* Coaching and Mentoring schemes
* Plus, a suite of excellent additional perks and benefits
At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like
* An extra days’ leave for each year you work, up to 33 days
* Employee Assistance Programme
* Hybrid working
* Free onsite parking at our modern HQ in Southampton
* We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances
* Eyecare Vouchers
* OS Explorers Nursery discount
* Cycle to Work scheme
* We believe that as a company we should give back wherever we can, so we give you 1 day a year to volunteer for charities that are important to you, as well as offering a match funding scheme
Location
We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be required to spend up to 2 days each week with the remaining time being a personal choice as to whether you work from home or spend more time at OSHQ.
Security
OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)).
Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.
Closing date: Sunday 29th June 2025 at 23:59
Interviews are scheduled to take place from 7th July via MS Teams or in person at Ordnance Survey Head office.
Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.
We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.
Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification.
At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you’re enthusiastic about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.
Skills required for this role:
Business Change, Change Management, Long Term Planning, Management Reporting, Project Delivery, Quality Standards, Waterfall Model #J-18808-Ljbffr