Your new company
You will be joining a respected, long‑established organisation that delivers specialist support services to individuals affected by violence and abuse. The organisation provides trauma‑informed, holistic assistance to adults and children, helping them to recover, build resilience and access the support they need. You'll be part of a passionate, dedicated team committed to safeguarding, empowerment and providing high‑quality, person‑centred services across the local community.
Your new role
As the Sexual Violence Single Point of Contact (SPOC), you will act as the first point of contact for individuals, agencies and stakeholders accessing the organisation's Rape and Sexual Violence Services.This is a pivotal administrative and frontline support role where you will:
Handle incoming calls and email enquiries with sensitivity, professionalism and care
Coordinate referrals, gather key information and organise initial assessments
Maintain accurate records on the case management system
Allocate clients to the appropriate counsellor, advisor or specialist worker
Liaise daily with multi‑agency partners, including safeguarding hubs
Ensure timely responses to all referrals and communications
Support the wider service with data entry, organisation and general administration
Assist in onboarding and training new team membersWorking hours are 22.5 per week, Wednesday to Friday (9am-5pm), based at the organisation's office in West Bromwich.This is a rewarding role where your ability to remain calm, compassionate and organised will directly support vulnerable individuals at a crucial point in their journey.
What you'll need to succeed
To excel in this role, you will need:
Education to Level 3 (or Level 2 with relevant experience)
Experience providing information, advice or support to vulnerable people
Strong administrative experience, including accurate data input
Excellent communication skills, both written and verbal
Ability to build rapport sensitively and maintain professional boundaries
Competence in Microsoft Office and digital platforms
Understanding of safeguarding legislation and trauma‑informed practice
Ability to stay calm under pressure, prioritise effectively and work both independently and collaborativelyDue to the nature of the role, this position requires a female applicant (Occupational Requirement - Equality Act 2010) and a DBS check.
What you'll get in return
In return, you will join a warm, supportive organisation that values its staff and invests in their development. You will benefit from:
Competitive salary: £14,857.13 pro rata (£24,761.88 FTE)
25 days annual leave (pro rata) plus bank holidays, with increases after 3 years
1 wellbeing day per year
Pension contribution of 5%
Mileage allowance (if applicable to duties)
Training and professional development opportunities
Access to an Employee Assistance Programme
Group clinical supervision led by a BACP‑trained counsellor
Opportunities to take part in staff away days, newsletters and wellbeing initiatives
Time off in lieu for overtime where requiredYou will be part of a team that genuinely listens, supports and cares - making a vital difference to the lives of survivors of violence and abuse.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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