Do you have expert experience driving a business forward, implementing sales
strategists, and increasing standards of customer service? NAILS are recruiting an experienced Salon Store Manager who has at least 2 years of experience increasing the standards of customer service, with great emphasis on sales development and staff management. Applicants must be flexible to work evenings and weekends. The main purpose of this role is tomanage the daily activities of the salon and provide the highest level of customer service and drive maximize sales and profitability. This is an exciting opportunity to join our store in our Belfast team.
The ideal candidate will be self-motivated, committed and dedicated to driving a business forward, the experience of working in a fast-paced retail environment and service environment.
Primary Duties:
* To ensure daily/ weekly sales targets are set and achieved.
* To devise strategies for growth in sales in salons.
* To monitor and assess performance and propose actions to rectify problem areas.
* To monitor competitors on a regular basis.
* Ensure 5* customer service is delivered at all times to deliver an amazingcustomer experience.
* Create awareness of additional services and ensure that they are offered to customers.
* Recognise and compliment examples of service excellence
* To participate in the recruitment and training of staff.
* To ensure staff are adequately trained, i.e. service quality, product knowledge and familiar with store systems.
* To conduct staff appraisals and recommend programmes to address difficulties.
* To ensure disciplinary procedures are enacted where appropriate.
* To ensure staff cost ratio is in line with company budget.
* Review weekly rosters for staff, making adjustments where necessary to keep within the staff cost budgets, monitoring
* To be aware and observe all company policies and procedures.
* Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining theexpected levels of performance and behavior.
* Conduct performance reviews both formal and informal.
* Consult with head office in relation to stock holding and ensuring that all stores have the stock that they require to carry out all services
* To ensure stocktaking is organised and prepared on time and inaccordance with company procedures
* To assist with any other duties required by senior management.
* To represent the Company’s interests with all internal & external interactions.
* To observe confidentiality in respect of Company activities.
What we offer:
* Competitive Salary offered including bonus scheme
* Career progression – with our growing company the opportunities are endless
* Great perks including discounted treatments and products and store discounts
* Extensive training (internal and external) and ongoing support
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