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We are seeking an enthusiastic Dynamics 365 Support Analyst to join an exciting and dynamic service provider.
As a Support Analyst you will be responsible for the resolution or implementation of any issues and requests promptly and effectively, escalating cases to senior engineers when required whilst maintaining ownership, all in line with defined SLA's. Communication is key, both verbal and written, ensuring the client is kept informed throughout the process as well as internal stakeholders. You will be working across both on premise and cloud-based environments of varying version, and therefore knowledge of Active Directory and the Microsoft 365 Admin Centre would be advantageous. You may also be tasked with project related work and be able to identify potential opportunities throughout your work.
This role is idea for someone who has worked on and gained experience with customising an internal CRM, and wishes to progress further, whether that be to becoming a consultant or a developer. Mentorship and training will be designed to suit the respective candidates long term goals.
ABOUT US
Evorio was established in 2008 providing both Dynamics 365 consultancy and managed IT services, assisting our clients with the implementation and on going support and development across both areas. We are a Microsoft partner working with clients across multiple industries of various sizes, interacting with contacts at all levels. We are passionate, and advocate ourselves as a trusted advisor and try to embed ourselves as part of our customers’ extended team rather than someone at the end of the phone. We’ve grown year on year and are now looking to expand our support team, enabling us to meet our clients’ needs.
For more information please visit us at www.evorio.co.uk.
PRIMARY RESPONSIBILITIES
• Logging and processing customer requests and issues using Dynamics 365
• Troubleshooting and diagnosing support issues via the phone, email or onsite visits
• Effective ticket management to meet defined service levels
• Assist with project related work, such as brand new implementations or improvements to existing systems.
• Assist with onboarding new customers
• Ensure we stay at the cutting edge of technology
SKILLS AND EXPERIENCE
• Knowledge of Dynamics 365 customisation – fields, forms, business rules, workflows etc
• Knowledge of Dynamics 365 security and settings.
• Experience with data handling, exporting, validating and reimporting.
• 2 years’ experience within a desktop support role.
DESIRABLE SKILLS
• Experience with PowerApps and Power Automate
• Experience with user creation and configuration for both Active Directory and Entra
QUALIFICATIONS
• Microsoft certification badges are advantageous
If you think you may be a good fit, please apply here, or go directly to evorio.co.uk/careers
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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