Partnership with our client's portfolio takes centre stage in their operation. They are looking for a dedicated and personable Account Manager to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward. Objectives of this role: * Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency. * * Build and nurture strong client relationships, as a trusted advisor to ensure retention. * Present data to clients at agreed frequency – including commercials, operational performance and clinical trends to drive partnership and client compliance. * Support client programmes with their queries and needs relating to Occupational Health Responsibilities: * Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness. * Logging key account records through maintenance of Client Area. * Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs. * Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion. * Conduct Customer Feedback Form at pre-determined frequency and report accordingly. * Report back to the business on Account Management Metrics to maintain accountability of the function. * Cross-sell and up-sell new sales opportunities within existing accounts Required Skills and qualification: * Experience in Sales or Customer Service role preferred, but not essential * Ability to multitask and prioritise responsibilities * Excellent written and verbal communication skills * Strong organizational skills and attention to detail * IT Proficiency