Job Title: Systems & Performance Analyst
Contract Type: Permanent
Salary: £34,238.41 Per annum
Working Hours: Full Time – 35 Hours
Working Pattern: Monday to Friday
Location: London / Hybrid
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Systems & Performance Analyst
The Property Services Directorate manages the repair and maintenance service and Property Management to over 22,000 properties across London, the Southeast and the Home Counties.
The directorate undertakes repairs, servicing, voids, Property Management, Environmental services, and planned maintenance work to our customers’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.
About you
We are looking for someone with:
1. Excellent communication skills, both oral and written
2. Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)
3. Experience is supporting Mobile Apps (Installation and Configuration)
4. Experience mapping and updating business processes.
Why Riverside?
One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
5. Competitive pay & generous pension
6. 28 days holidays plus bank holidays
7. Flexible working options available
8. Investment in your learning, personal development and technology
9. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
10. Providing support for System Projects, either through configuration changes or providing high-level analysis of existing configurations.
11. Developing and maintaining relationships with stakeholders
12. Scope and deliver internal training as required, either within a train the trainer exercise or directly
13. Support systems’ upgrades through preparation and testing
14. Support with the coordination of UAT by preparing and testing any Changes to satisfy LIVE Requests, Changes or Upgrades.
15. Adhere to and support the Change Control Processes
16. Assist in documenting Processes and Procedures
17. Maintain user guides for Business Systems
18. Understanding and addressing relevant actions or trends derived from Business Reports, including internal KPIs and Supplier SLAs
19. Supporting colleagues in performing data audits to ensure Systems and Processes are working as expected
20. Monitor performance to achieve agreed KPIs and objectives
21. Contribute to the continual review and development of processes/procedures within the Organization.
22. Provide knowledge updates to the relevant teams to benefit from the information.
Person specification
Knowledge, Skills and Experience
Essential
23. Excellent communication skills, both oral and written
24. Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)
25. Experience is supporting Mobile Apps (Installation and Configuration)
26. Experience mapping and updating business processes.
27. Experience managing, engaging and influencing stakeholders.
28. Advanced IT Skills and Literacy.
29. Demonstrable experience using Microsoft Excel formulae, pivot tables and querying external connections.
30. T-SQL training or experience in selection, aggregation, sorting and filtering statements
31. Experience with MS SQL Server Management Studio for querying Relational SQL Databases
32. Experience with APIs, Interfaces between Systems and SFTP.
33. Experience using a bespoke SaaS Reporting Solution (. Oneserve Analytics Module)
Desirable
34. Experience with Power BI, Power Query and (beneficial) Dax queries
35. Experience in automating processes and procedures
36. Data Analysis Concepts / Statistical Reasoning