Handle Phone queries
Manage Tenancy Renewals within the agreed system
Carry out Property Inspections and input them onto the system
Manage the property diary system to ensure that all regular property inspections are completed on time.
Manage the office diary system on Management Software
Record new tenant applications.
Progress lets agreed from application to move in
* Gathering ID
* Referencing applicants in line with the Referencing company
* Updating systems of application
* Initiate all documents in preparation for moving in
* Change utilities on move in
Forward necessary payments to landlords and tenants on move in via email or post
Ensure all necessary paperwork and legal documentation is prepared in within agreed timescales
Notify utility companies of new tenancy details or change of occupants including all meter readings.
General office administration, including responding to emails, filing, postage, answering calls, taking messages.
Handle enquiries from Landlords and pass to Franchisee in a timely manner
Update window displays with new and let agreed properties to ensure a professional image is displayed at all times.
You may be required to undertake additional or other duties as necessary to meet the needs of the business.
OVERALL OBJECTIVES
Act always in accordance with GDPR regulations
Attend all meetings and training courses as required by your Line Manager.
Inform your Line Manager of ideas which may improve performance and efficiency.
From time to time perform duties outside of this job description reasonably requested of you.
To achieve pre-agreed targets, operating to the standards required by the company.
Demonstrate high standards of professionalism, courtesy and efficiency in dealing with the public.
Seek to increase office market share and generally promote 'brand awareness'.
To operate with the confines of the most recent lettings and sales legislation.
To operate to the standards set by our regulatory bodies.
Job Type: Full-time
Pay: £25,000.00 per year
Experience:
* Administrative: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person