We’re looking for a NOC Engineer to support real‑time monitoring, first‑line investigation, and operational assurance of high‑capacity lit wavelength and spectrum services delivered over dedicated subsea fibre pairs.
What you’ll do
* Monitor mission‑critical subsea optical services across Ciena DWDM platforms
* Identify alarms, degradations, and service‑impacting events (optical power, OSNR, BER, circuit health)
* Perform initial triage, assess impact, manage incident tickets, and elevate to engineering or vendor teams
* Support service assurance, SLA performance, and early‑life service stability
* Assist planned maintenance monitoring and service handover checks (alarm setup, escalation paths, operational readiness)
* Maintain accurate awareness of circuits, fibre pairs, and spectrum allocations
* Contribute to NOC procedures, runbooks, fault guides, and team knowledge‑building
About you
* Experience in a NOC or service assurance environment
* Strong understanding of optical transport and DWDM‑based services
* Familiar with monitoring tools for lit wavelength services
* Confident assessing service impact and prioritising incidents
* Comfortable working in a 24×7 operational environment
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