Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Manager
Application Closing Date: Tuesday 5th May 2026
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we’ve recently launched our AI Academy, providing a tailored AI learning journey for every colleague. We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same‑day grocery delivery service.
About The Team And The Role
We are looking for a Senior Marketing Manager to lead our trade marketing and integrated marketing campaign delivery across the annual customer and trading calendar. This is a high‑impact role designed for a strategic but hands‑on operator who thrives at the intersection of commercial ambition, creative marketing execution and consistent customer experience.
Reporting to the Marketing Director and working closely with the Brand Marketing Lead, you will lead the development of the integrated marketing calendar and campaign planning to ensure priorities are aligned and the operational delivery of our marketing plan is seamless.
What You’ll Do
* Trade Marketing: Partner with the Brand, Commercial and Merchandising teams to develop a robust yearly trade marketing plan that balances commercial and brand priorities. You’ll act as the customer marketing linchpin between channel teams, merchandising and commercial teams – ensuring we have a consistent drumbeat of customer and marketing activations that give customers more reasons to choose and shop with Ocado.
* Lead the Team: Directly manage and mentor the trade marketing campaign team. You will lead your own events as well as oversee the creation of high‑quality, customer‑oriented activations. You’ll ensure high quality briefs that set the standard for our creative and channel teams. Working to embed new processes that ensure we deliver consistency across marketing channels.
* Integrated Campaign Management: Lead and draft the major integrated marketing moments across the calendar, supporting the Brand Lead to develop a calendar of activations that improve consideration of Ocado with new and existing customers. Co‑ordinating delivery of campaigns across channels to ensure a seamless, “one‑voice” customer experience.
* Operational Integration: Own and run the Weekly Marketing Integration Meeting. You will be responsible for the joined‑up operational delivery of the plan, identifying bottlenecks and ensuring all teams are aligned on upcoming milestones and priorities. You will also be responsible for developing the annual trade marketing calendar that aligns brand, commercial and merch requirements. You will actively present and deliver key updates at the monthly customer and commercial steerco meetings to ensure teams are aligned on priorities.
* Stakeholder management: Responsible for managing and influencing key stakeholders across the business up to C‑suite level. Through meetings, presentations to commercial stakeholders and cross functional forums.
* Stakeholder Collaboration: Serve as the key point of contact for Commercial and Paid Channel teams. You will translate commercial requirements into marketing reality, ensuring our trade activations are both brand‑aligned and ROI‑positive.
Who You Are
* An Expert Hands‑on Marketer: You have a proven track record in retail or e‑commerce marketing, with specific experience in trade marketing
* A Natural Collaborative Leader: You are passionate about developing people. You know how to get the best out of a cross‑functional team. Proven experience in managing and developing teams as well as embedding new processes and managing change
* Stakeholder management: Confident presenter and communicator, adept at managing and flexing style to influence all levels of stakeholders, including those within our joint‑venture partner, M&S.
* Commercially Savvy: You understand the “why” behind the “what.” You can speak the language of Merchandising and Buying teams and translate their goals into customer‑centric marketing plans
* Operationally Rigorous: You love a process. You are highly organised and capable of managing complex, moving parts across multiple departments without dropping the ball.
* Data-Driven: You use insights to inform your planning and are comfortable evaluating campaign performance to optimise future trade moments.
What’s In It For You
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You’ll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
Health & Wellbeing
Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save
Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter
Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
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