Sales Operations Administrator
Providing operational support to the Sales team in dealing with all new and existing agents across all the Barbon agents to retain and grow the customer base.
To represent Let Alliance and HomeLet as the leader of lettings and to ensure all customers feel valued by the team consistently delivering a high level of service to agreed service levels.
Provide support to Key agent groups and the GAM agent segment by owning and completing phone, training and email activities.
Provides support in the retention of the Barbon agent base by following the agent retention process and completing relevant activities to retain the agent base.
Completion of required of any Sales tasks and activities that supports the wider sales team in all sales activities.
Providing initial support to telephone/online new agent enquires and follows the new agent on boarding process by following the third party engagement process for all new agents ensuring a smooth transition into the Barbon group in accordance with FCA requirements and internal policies and procedures.
Complete monitoring activities by following internal policies and procedures.
1. Manage incoming enquiries via both telephone and email channels for new and existing agents.
2. Manage and own all incoming enquiries via both telephone and email channels for all existing Key and GAM agents across the group.