It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Key Responsibilities Regional End User Services Leadership Serve as the primary EUS service delivery owner across EMEA locations. Lead a team of desktop support professionals across multiple sites, ensuring high-quality IT service delivery. Act as an escalation point for complex desktop issues and executive support across the region. Ensure adherence to ITIL-aligned processes, including incident, change, problem, and asset management, with a focus on continuous improvement and automation. Partner with global IT teams to implement and optimize tools such as Intune, Microsoft 365, SCCM, NinjaOne, Autopilot, and Azure AD. Ensure consistent application of KPIs and SLAs to measure and improve service performance. People Leadership and Development Develop and coach a geographically dispersed team, fostering a culture of service excellence, learning, and accountability. Align regional goals with global strategies while adapting to local cultural and operational needs. Participate in performance management, workforce planning, and career development initiatives for direct reports. Cross-functional Collaboration Build and maintain strong relationships with regional stakeholders, including engineering, manufacturing, and site leadership. Partner with global EUS leaders to support regional implementation of global initiatives. Drive engagement in digital transformation, self-service enablement, and cybersecurity awareness efforts at regional sites. Operational and Project Management Lead or participate in regional and global IT projects that impact the end user environment. Contribute to budget planning, asset lifecycle management, and vendor coordination. Maintain and improve regional knowledge documentation and promote knowledge-sharing across sites. Required Qualifications 7 years of IT experience, including a strong background in desktop support and end user services. 3 years managing IT teams in a regional or multi-site environment, preferably in EMEA. Proficient with enterprise Microsoft platforms and tools: Intune, SCCM, Azure AD, Office365, Windows OS, PowerShell, and GPO management. Demonstrated experience supporting senior executives and resolving high-impact IT issues. Hands-on knowledge of ITSM platforms (e.g., ServiceNow) and process adherence. Proven ability to lead IT operations in fast-paced, technically diverse settings. Fluent in English; additional regional languages are a plus. Preferred Attributes ITILv4 Foundation or other ITIL certifications (ITILv3 certifications also considered). Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience supporting manufacturing or R&D environments. Ability to balance strategic planning with hands-on execution. Operational agility and a mindset focused on customer success and continuous improvement. Ability to work effectively across cultures, geographies, and functions. Additional Information Occasional travel across EMEA sites may be required (less than 10%). This role may require occasional work outside of normal business hours to meet operational demands. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.