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Annual salary: up to £28,000.00
Customer Liaison Officer
Aberdeen – field based
Salary up to £28,000 per annum plus a commercial vehicle and fuel card
Full time – Permanent, 40hrs per week, Monday to Friday
About The Role
Due to a new contract win, we are hiring a Customer Liaison Officer to join our team in Brechin. The role involves working closely with site management, surveyors, and tenants. Main duties include ensuring properties are ready for installation, keeping tenants fully informed about the work, ensuring tenant satisfaction throughout the process, and providing aftercare once work is completed.
This position represents Mears positively, working with the operational team and customers daily. It involves providing front-facing support and advice, and delivering proactive communication throughout the project lifecycle. Our focus is on putting the customer at the center of everything we do, meeting the needs of the business, clients, and customers.
Role Criteria
* Experience in social housing
* Experience working on multiple contracts
* Understanding the needs of tenants and operations in social housing
* Subcontractor experience
* Ability to multitask and prioritize
* Full UK driving license
Note: All roles require entitlement to work in the UK; Mears does not offer visa sponsorship. Candidates must pass DBS/Security checks before employment. To drive a Mears vehicle, you must be over 21, have held your license for over 3 months, and have fewer than 9 points.
Benefits
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Paid volunteering leave
* Staff discounts via Mears Rewards
* Family-friendly policies
* Company vehicle and fuel card
* Access to EAP counselling
Apply below or contact Beth Dunford at beth.dunford@mearsgroup.co.uk for further discussion. We support diversity and inclusion, are a Disability Confident employer, and proudly support the Armed Forces Covenant, having achieved the Gold Award in the Defence Employer Recognition Scheme (ERS).
We also promote social mobility by inviting applicants to share optional background information to help us understand diverse experiences, using the Social Mobility Index to improve opportunities for all.
Additional Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industries: Facilities Services
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