Ascend Airways | Inflight Services Coordinator
Full Time - Bishops Stortford, UK
£33,000 - £38,000
With a newly acquired UK AOC Ascend Airways is operating a fleet of Boeing 737 aircraft (NG and MAX) in the ACMI market, opening its first operational base at London Gatwick in early 2024. The group provides aviation services including MRO, pilot and crew training, ground handling, and related services, supported by 14,000 aviation professionals and over 250 subsidiaries.
Responsibilities
* Service Planning & Coordination: Collaborate with operations, planning, and commercial teams to coordinate catering requirements, delivery schedules, and destination logistics. Ensure onboard service elements align with client expectations and operational feasibility.
* Safety & Compliance: Maintain a strong focus on safety and security in all inflight service aspects. Ensure equipment is stowed according to galley plans and regulatory standards.
* Client & Broker Liaison: Communicate effectively with brokers and clients to understand and deliver tailored onboard experiences. Manage last-minute changes to passenger loads, aircraft types, and departure airports with professionalism and agility. Apply prior cabin crew experience or deep understanding of onboard services to deliver outstanding customer service.
* Operational Support: Support the inflight team with day-to-day coordination and problem-solving. Ensure timely and accurate documentation and reporting of service activities.
* Time & Task Management: Prioritise multiple tasks efficiently, especially under pressure. Maintain organised records and schedules to support smooth operations.
Qualifications and Attributes
* Previous experience as cabin crew or in a similar inflight services role.
* Strong customer service experience.
* Understanding of onboard service standards and safety protocols.
* Excellent communication and interpersonal skills.
* Ability to work under pressure and adapt to changing circumstances.
* Highly organised with strong time management and multitasking abilities.
* Familiarity with aviation operations and catering logistics is a plus.
* Second language desirable.
Ascend Airways offers an attractive, inclusive working environment with opportunities for career progression. If you are interested in this position and would like to hear more, please reach out to recruitment@ascendairways.aero
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Airlines and Aviation
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