Our client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team at their Leatherhead site.
Driving license is required.
The Role
The Patient Coordinator is responsible for delivering a first‑class, end‑to‑end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout.
Key Responsibilities
* Manage the full patient journey from consultation through to surgery.
* Update and maintain patient records using internal systems.
* Support patient conversion against KPI targets.
* Act as the main point of contact for patient queries (phone, email, face‑to‑face).
* Coordinate clinic flow, including waiting times and front‑of‑house service.
* Support general administration, including file management and payments.
* Carry out post‑operative patient calls.
* Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties.
* Act as out‑of‑hours contact on a rota basis and support occasional inter‑site travel.
The Person
* Previous experience in a customer‑facing office, clinic, or healthcare environment.
* Strong telephone manner and confident communicator.
* Highly organised with strong attention to detail.
* Comfortable working in a fast‑paced, target‑driven environment.
* Strong IT skills, including Microsoft Office (Excel).
* Flexible approach to working hours, including occasional late finishes.
* Team player with a proactive and responsible attitude.
The Package
* Monday to Friday, 8am–4pm or 9am–5pm (with flexibility required for occasional late finishes/overtime).
* Offering a starting salary of £26,000pa.
* 25 days holiday + bank holidays.
* Private medical insurance.
* Workplace pension scheme.
* Free eye tests.
* Uniform provided.
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