Our Scottish SCAPE business has a great opportunity for a Tenant Liaison Officer to join our team in a key role acting as interface for tenants on live properties undergoing energy efficiency upgrade works in Peffermill area of Edinburgh.
Location: Edinburgh (EH16)
Hours: 37.5 Hours, Monday to Friday
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
Your day to day will include:
* Monitoring day to day projects and meeting with residents to ensure their needs are met
* Booking appointments for upcoming works
* Responding to customer queries on planned works
* Liaising with internal teams as appropriate, anticipating problems and dealing with queries
* Identifying shortfalls in service delivery, and reporting accordingly
* Handling complaints and resolving snagging issues
* Liaising with trades and subcontractors to ensure smooth delivery of projects completion of surveys.
What are we looking for?
This role of Tennant Liaison Officer is great for you if you can demonstrate:
* Experience within a similar role within a construction environment (TLO/ Maintenance scheduling, aftercare etc)
* Strong administrative skills, ability to prioritise and organise flow of information between stakeholders.
* Proficiency using Microsoft Packages i.e., Word and Excel
* Highly developed communication and interpersonal skills allowing you to build relationships
* Ability to manage tight deadlines and be flexible to deal with reactive delays
* Locality to the EH16 area, able to travel daily to and from site / office as required
We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here .
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here .
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier
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