Overview
Reporting to the Transport Manager, you will play a vital role in planning all the collections for our general haulage drivers and assisting in the day-to-day operation. The role will ensure that all collections are optimised for efficiency, compliance, and customer satisfaction, while maintaining high standards of cost control, driver utilisation, and service delivery. Help resolve and support the issues faced by drivers in a timely manner and support the wider team in dealing with customer concerns and escalations.
The successful applicant will enjoy a great starting salary and a progressive career.
About Browns
Browns Distribution Services Limited is a well-established, respected warehousing and logistics company. We are proud of our roots in the community and have been operating out of Stoke‑on‑Trent and serving customers nationwide in the UK and Europe for over 70 years. Due to continued growth, we are looking for a General Haulage Transport Planner (Collections) to join our busy and fast‑paced transport team.
Responsibilities
* Planning collections for our returning drivers.
* Planning vehicles around requests, challenges and changes.
* Customer Systems – effectively planning the future collections and deliveries.
* Use of sub‑contractors on haulage exchange.
* Monitoring customer requests, allocating jobs and issuing instructions.
* Liaising with hauliers, drivers and colleagues to ensure on‑time deliveries.
* Keeping up to date with transport issues and dealing with changes to the day’s schedules.
* Communicating fleet availability and issues to the whole team.
* Briefing and de‑briefing drivers on their daily runs throughout the day.
* Recording collection/delivery status and discrepancies in systems and escalating where appropriate.
* Answering inbound calls to the business and dealing with requests.
* Troubleshooting critical transport‑related issues as they arise in a live environment.
Qualifications
* Previous experience in a general haulage consolidation Transport Planner role. Collections experience preferred but not essential.
* Strong understanding of UK road transport legislation, including driver hours, tachograph rules, and vehicle weight regulations.
* Experience of planning routes for a large and busy fleet.
* Confident communicator with the ability to deal with drivers, customers and depots.
* Highly organised with excellent attention to detail.
* At least 3 years planning experience preferably with multi‑drop planning experience.
* Experience in the use of Transport Management Systems.
* Calm under pressure and able to prioritise in a time‑critical environment. Takes ownership of issues as a true completer finisher.
* Strong IT skills, including Microsoft Office and transport management systems.
* Flexible approach to working hours where required.
Benefits and Perks
* Regular office and social events.
* An extra day off on your birthday.
* Discounted gym membership.
* Modern office building.
* Free company uniform.
* Growth and development through funded training programmes.
* Opportunity for career growth.
Contact
Apply today and become part of a company that keeps Britain moving – one pallet at a time.
Title: Experienced Transport Planner
Salary: £28,000 - £34,000 dependent on experience
Hours: 09:00-19:00, Monday - Friday, 1 in 8 Saturdays
Location: Stoke‑on‑Trent
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