Job Title: Senior Quality Engineer Salary: £Excellent Benefits: Holiday Scheme, Pension, Healthcare, Life Assurance more Job Type: Permanent Location: Hereford, Herefordshire Job Start date: ASAP Shift Pattern: Flexi-time – 37.5 hours per week We’re supporting our client, a global, leading injection moulding manufacturer based in Hereford, who are looking for a Senior Quality Engineer to join their growing team. The successful Senior Quality Engineer will have previous experience of production quality engineering in the manufacturing sector. Job Summary: As a Senior Quality Engineer, you’ll be working as part of the Operations team, leading on quality, ensuring the quality KPI’s are met and CI goals achieved, overseeing a team of Shift Quality Controllers. Reporting to the Operations & SHEQ Director, ensuring the products shipped to customers meet customers’ expectations, through effective and efficient issue investigation and resolution; and supporting the implementation and continuous improvement of clear procedures which are reflected in the company’s Quality Management System (QMS), Health and Safety Management System (OMS) & Environmental Management System (EMS). Responsibilities for Senior Quality Engineer: * Be an active member of the Operations Team, participating in management meetings and working with operation team peers to achieve quality related KPI targets and CI goals on a monthly basis. * Supporting new product introduction (NPI) and daily production quality management identifying the suitability of products against t customer specification. * Build and manage customer relationships, ensuring that we provide outstanding customer service at all times; owning, investigating and responding to customer queries and complaints in a timely manner and documenting progress using the appropriate tools. * Introduction and management of 5S in the key main areas of the business, Weld room, Assembly, QC, Technical, Maintenance and Toolroom. Working with the respective management team members to implement and enforce effective 5S solutions in each area. * Managing the customer service emails to ensure all customer enquiries for production related quality concerns are responded to within one working hour from receipt and resolved fully as quickly as is possible. * Owning quality concerns from cradle to grave; including, but not limited to monitoring, measurement and reporting of non-conformance performance; disposition; concession preparation and submission; designing rework methods; initiation of investigation, following this through to conclusion with the customer using the appropriate CCCR & 8D documentation. * Ensuring all components we receive from third parties meets our own quality standards in line with QMSR081 inspection criteria, certification requirements and raising advisory notices to suppliers where issues arise. * Working with internal stakeholders, supporting the returns process, ensuring that all returns are validated and processed in line with Company RMA procedure, issuing credit notes where required and managing stock reallocation and or rework where appropriate. * Review and look to continuously improve current quality check procedures and ensure they are fit for purpose and are commercially efficient for the business. * Manage the internal audit program and take control of the internal auditors to ensure coverage of the key procedures during each calendar year. Ensure that all procedures during a calendar year are checked for adherence against the latest top-level standards of ISO 13485 & ISO 9001. Generate and control the Audit schedule and ensure that all NCRS raised are closed out within a reasonable time frame. Manage the audit team effectively to ensure that audits are carried out on time and effectively. * Manage the inhouse 8D program to bring to fruition all live and outstanding 8D’s. Manage & support the 8D team leaders to bring their respective 8D projects to a successful close within a reasonable timeframe. * Keep the relevant Quality registers up to date and accurate, include the customer concern matrix, re-work register, post-production scrap report, Audit schedule, NCR register and 8D register. * Line Manage the Quality Controller team, undertaking competency assessments, and managing absence cover, with the skills to step down into the controller role and basic aspects (ISIR’s on OGP) of the Metrologist role during emergency periods to support the business. About You: * Proven experience of Production Quality Engineering in the manufacturing sector, preferably plastics. * Experience of working to an ISO accreditation and managing the associated QMS * Experience of undertaking internal audits to 9001 or 13485, or willingness to train * Detailed understanding and experience of applying six sigma principles tools for problem solving * Experience working in a fast-paced environment with the ability to manage conflicting priorities * Process orientated, with an eye for detail * Experience of managing customer relations, including concessions * Competent to read engineering drawings and measure components using metrological equipment * Excellent customer service skills, with evidence of how relationships with external customers have been built and maintained * Commercially savvy, making the right decision by balancing customer and business need * Computer literate, including MS Windows/Office Products and MRP systems * Experience of undertaking root cause analysis on quality issues and resolving them by putting corrective and preventative actions in place. * Experience of supporting the introduction of new business and engineering changes into production from a Quality perspective * Full UK driving license required to attend customer sites. Job Application: If you would like to be considered for the role of Senior Quality Engineer, please apply with your full CV - or call us now. Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you. Willcox Matthews Recruitment Ltd acts an employment business for permanent and contract roles. By completing the application process, you agree to the terms outlined in our Privacy Notice and that Willcox Matthews Ltd may contact you in connection with your application in relation to Willcox Matthews providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website. We take your application seriously and we make every effort to respond to all applicants. Candidates must be eligible to work and live in the UK