We are seeking an experienced Network and Security Managed Services Engineer with a strong specialisation in Palo Alto Networks technologies to join a growing technical team.
This role requires deep technical expertise across the Palo Alto ecosystem, with hands-on experience designing, supporting, and troubleshooting solutions within complex customer environments. You will act as a subject matter expert and play a key role in delivering high-quality managed services.
The Role
You will provide 2nd and 3rd line support to clients, resolving complex network and security issues while delivering service requests across a range of technologies including:
* WAN and Managed LAN
* Firewalls
* Wi-Fi environments
Working within a collaborative team, you will be expected to take a proactive approach, demonstrate strong problem-solving skills, and maintain a high standard of technical delivery.
Key Responsibilities
* Onboard new clients, including configuration of Palo Alto solutions, VPNs, and monitoring tools
* Ensure customer environments are fully operational, secure, and optimised
* Monitor infrastructure and proactively identify issues
* Manage incidents through to resolution with full ownership
* Implement configuration changes in line with change management processes
* Perform upgrades, patching, and security updates
* Provide 2nd and 3rd line support across managed services environments
* Manage and communicate effectively with customers throughout incidents
* Work within defined SLAs and KPIs
* Escalate and coordinate complex incidents with vendors when required
* Maintain accurate documentation and ticketing updates
* Mentor junior engineers and share technical knowledge
* Contribute to continuous service improvement initiatives
Requirements
* Strong hands-on experience with Palo Alto Networks technologies, including Next-Generation Firewalls
* Proven experience supporting network infrastructure (routers, switches, firewalls)
* Strong troubleshooting skills across network and security environments
* Experience with monitoring tools (e.g. SNMP, Zabbix or similar)
* Experience working within ITIL-based environments and SLAs
* Excellent communication skills (written and verbal)
* Strong understanding of networking and security principles
Certifications
* Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent (current)
* Additional Palo Alto certifications are desirable
Desirable Experience
* Palo Alto Prisma Access or SASE solutions
* SD-WAN environments
* Cloud-delivered security and modern architectures
Additional Information
* Hybrid working model
* Full-time: Monday to Friday
* Flexibility required for major incidents