Title: Credit Customer Recoveries Advisor
Location: Chandlers Ford/Hybrid
Salary: £27,976
Hours: Monday-Friday, 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Are you a great communicator with a solution focused mindset?
Do you have experience working within a credit control or similar environment?
If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer.
Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will;
* liaise with internal and external stakeholders;
* ensure customer records are kept up to date;
* complete any queries within agreed SLA’s.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi‑task. You will need to be resilient and remain professional.
You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What We Can Offer You
* Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
* Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
* Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
* Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
* Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
* Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
* Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
* Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
* Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund‑raising opportunities.
* Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
* Pension – we contribute 4% of your salary when you contribute 5%.
#J-18808-Ljbffr