Account Manager
Deliver exceptional client experiences. Build long-term partnerships. Drive growth.
We're looking for a proactive and relationship-driven Account Manager to join our team. In this role, you'll be the trusted partner for a portfolio of clients—understanding their goals, ensuring their satisfaction, and identifying opportunities to add value.
If you thrive in a client-facing environment, enjoy problem‑solving, and excel at coordinating across teams, this is a fantastic opportunity to step into a key role that directly contributes to client success and business growth.
What you'll bring
Essential
* Experience in account management or a client‑facing role
* Strong communication, negotiation and relationship‑building skills
* Ability to manage multiple priorities with excellent attention to detail
* Proactive, solutions‑focused mindset
* Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)
Preferred
* Experience in sectors such as healthcare, technology, insurance or travel services
* Strong analytical ability to interpret data and inform decisions
* Background working with cross‑functional teams in fast‑paced environments
Who you are
* Customer‑centric and committed to delivering an exceptional experience
* Organised, detail‑oriented and able to juggle multiple accounts with ease
* Professional, resilient and adaptable under pressure
* A team player who builds strong internal and external relationships
What success looks like
* High client satisfaction and retention
* Strong renewal and upsell performance
* Clear, consistent communication with both clients and internal teams
* Smooth delivery of services and outstanding collaboration
About the role
What you'll do
Build Strong Client Relationships
* Act as the primary point of contact for assigned clients
* Conduct regular check‑ins, reviews, and strategic discussions
* Address queries and resolve challenges quickly and professionally
Drive Account Growth
* Identify opportunities to expand accounts through upselling or cross‑selling
* Develop tailored account plans and growth strategies
* Track performance metrics and manage renewal cycles
Lead Smooth Delivery & Projects
* Work closely with sales, operations, product, marketing and support teams
* Ensure timely, high‑quality delivery of client requests
* Manage client onboarding and training where needed
Manage Commercial & Administrative Activities
* Prepare proposals, quotes, contracts and renewal documentation
* Maintain accurate CRM records and track account activity
* Support forecasting and budgeting with detailed account insights
Communicate & Report Effectively
* Provide internal updates on client health, risks, and opportunities
* Deliver clear, value‑focused performance reports to clients
* Lead quarterly business reviews (QBRs) with key stakeholders
About the company
All around the world, Healix safeguards people's health and wellness.
Required Criteria
* Excellent verbal and written communication skills
* A team player who builds strong internal and external relationships
* Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)
* Ability to manage multiple priorities with excellent attention to detail
Desired Criteria
* Experience in sectors such as healthcare, technology, insurance or travel services
* Strong analytical ability to interpret data and inform decisions
Skills you'll need
See above for required and desired criteria.
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