About the Job
Regular attendance at your base location will be necessary and also covering the Horsham office. Final arrangements will be confirmed with the successful candidate. You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available. This role involves working closely with the public, colleagues, and external stakeholders, and requires demonstrating personal resilience and empathy.
This opportunity is in the Births & Deaths Team within this frontline service. You will be required to provide specialist advice, interpret complex legislation, and confidently explain legal requirements to carry out statutory registration functions. Delivering good customer service and remaining accurate under pressure will be key to success in this role, as you will need to be confident face to face.
Responsibilities
* Effectively deliver all aspects of registering Births & Deaths within this frontline service.
* Be an integral part of the day‑to‑day administration and registration of births and deaths including registering and issuing certificates, maintaining cash books, and preparing preliminary legal documentation by interviewing members of the public.
* Provide specialist advice, interpret complex legislation, and confidently explain legal requirements to carry out statutory registration functions.
* Monitor out of hours phone line and respond appropriately when required, on a rota basis.
Do you have a passion for helping individuals navigate important life events whilst balancing key administrative tasks? Are you a detail‑oriented individual with a passion for providing exceptional customer service? Can you make decisions based on legislative requirements and have a proven ability to read and interpret legislation? We are seeking a dedicated and motivated Registration Officer. This exciting opportunity will be based in the Registration Service, where you will contribute to the provision of a high‑quality front line civil registration service to the residents of West Sussex and the wider public by performing duties in connection with the registration of Births and Deaths.
Qualifications
* Degree, or equivalent qualification or experience demonstrating a comparable level of applied knowledge in specific areas, e.g. statutory legislation, frontline service, research, evaluating and accurately recording information.
* Sound and reliable IT proficiency, including the use of various software systems such as Microsoft Office, along with the ability to quickly learn multiple service‑specific systems, to ensure the efficient and accurate execution of administrative and financial tasks.
* Demonstrable evidence of contributing to the provision of a professional, effective, and efficient service to a diverse range of clients and customers.
* Excellent literacy and numeracy skills to interpret and review statutory legislation, monitor and generate statistical data, and maintain accurate accounts.
* Strong problem‑solving skills with the ability to anticipate issues, independently develop solutions, and make well‑considered, pragmatic decisions that positively impact the service.
* You will need the ability to deal with people at very emotional and sometimes challenging times in their lives whilst also having the opportunity to interact with a diverse range of individuals, providing them with a warm and welcoming experience throughout the registration process.
Benefits
* A laptop and mobile will be supplied if applicable to your role.
* You will benefit from 25 days annual leave, rising to 28 days after 5 years' service (pro rata for part time) plus the opportunity to buy additional leave, an excellent local government pension scheme.
* A range of discounts gives our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
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