Income Officer – Co‑operative Services
Holliday Street, Birmingham
£30,503.19 per annum plus £1,680 car allowance
37.5 hours per week
Closing date: 10/02/2026
About the role
To ensure Co‑operatives and community association maximise income through the effective collection of rent, service charges and other income owed to it by customers working supportively and proactively with the aim to sustain tenancies
Key Responsibilities
* Carry out home visits or virtual face‑to‑face contact in connection with income recovery or arrears prevention
* Maintain up‑to‑date knowledge of housing and welfare benefits and provide information and signpost tenants to relevant agencies
* Work alongside the Income Services Manager, the Co‑operative Service Manager and other relevant officers across the service to coordinate a response to the Government’s Welfare Reform agenda, ensuring policies and procedures are amended to reflect legislative and regulatory changes and effective systems are created to collect relevant data and measure the impact of welfare reform
* Liaise with Housing Benefit departments and the Department of Work and Pensions to encourage prompt and accurate payment of claims, and speedy resolution of problems, access UC Portal and verify claims
* Work in partnership with external agencies to ensure the co‑operatives and community association is delivering a responsive service and maximising income recovery
About You
* Experience of working in a social housing environment and income recovery
* Computer literate – understanding of spreadsheets and ability to use various software packages
* A working knowledge of legislation and the regulatory requirements relevant to the department
* The ability to work both autonomously and as part of a team
* Strong interpersonal skills and excellent communication skills
* Flexible approach and able to maintain confidentiality
Why join us?
This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.
Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:
* Trustworthy
* Collaborative
* Accountable
* People Focused
* Caring in all we do
The benefits
* 34 days annual leave, plus the option to purchase up to 5 additional days
* A day off for your birthday
* 4 days off when you move home
* Life assurance (3 × salary)
* Employee Assistance programme & wellbeing programme
* Flexible Working options
* Learning & Development opportunities
Who we are?
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
As a Disability Confident Committed Employer, we have committed to:
* ensure our recruitment process is inclusive and accessible
* communicating and promoting vacancies
* offering an interview to disabled people
* anticipating and providing reasonable adjustments as required
* supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
* at least one activity that will make a difference for disabled people
How to apply?
If you think this role is a good fit for you, click apply and upload your CV!
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS).
We reserve the right to close this vacancy early should sufficient applications be received.
At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.
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