JOB DESCRIPTION SOL CONNECT TEAM LEADER GLASGOW - FULL TIME Accountable to: SOL Connect Service Manager Salary: £30,517.58 Hours: 37 hours per week Annual Leave: 30 days inclusive of public holidays Base: GLASGOW General Description SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey. This is a unique opportunity for a passionate and driven practitioner to join our Management Team and play a vital role, the establishment of SOL Connect in an existing Health and Social Care Partnership. Job Purpose As the SOL Connect Team Leader (Glasgow) you will be pivotal in leading a team of practitioners to deliver compassionate, person-centred TEC services that improve the lives of the citizens of Glasgow. Reporting to the SOL Connect Service Manager the post holder will provide leadership and guidance to the team of SOL Connect Advisors. The role is crucial in ensuring that TEC Support Plans are coproduced and that the people we support achieve the outcomes that matter to them, fostering an environment where self-managed care is encouraged and supported. Work Pattern 5 shifts over the course of 7 days, to meet the needs of the service and supporting staff. There will be rostered on-call duties, with TOIL days in return. Over the course of 4 weeks, and as part of the weekly contracted hours, it is expected that the post holder will log 10hrs of ‘hands on’ service delivery to ensure that they maintain first-hand knowledge and understanding of service delivery. Key responsibilities Support and Guidance : Provide supportive and reliable guidance to SOL Connect Advisors facilitating supervision, team meetings, practice development, staff induction, and ensuring everyone’s training is up to date. Adult Protection: Ensure that Adult Protection referrals are made promptly and in line with ASP processes to keep everyone safe. Incident Management: Record any incidents, escalate and notify as needed, and offer debrief/wellbeing sessions with staff to support them afterwards. Update Protocols: Keep protocols updated to reflect the changing needs of the people we support. Assist Service Managers: Work alongside Service Managers to carry out risk assessments and develop TEC support plans in line with these. Review Call Schedules: Regularly review call schedules to ensure they meet the needs of the people we support and align with their TEC support plans. Service Reviews: Conduct regular reviews of services and update TEC support plans to ensure they remain effective. Service Improvement: Collaborate with the North Lanarkshire Team Leader to identify ways to improve our services and support all teams in delivering the best TEC support. Effective Communication: Maintain open and effective communication with the people we support, their families, and other professionals. Team Updates: Keep the team informed with regular updates about changes to support arrangements and new services. Status Reporting: Provide regular updates on service delivery to Service Managers. Focus on Outcomes: Ensure that the support we provide reflects the personal outcomes that are important to the people we support, and regularly review and report on these. Staffing Rotas: Work with the team to create staffing rotas that ensure smooth operations and reconcile these for payroll purposes. Additional Support: Be ready to engage in any other activities as needed to ensure the smooth running and development of SOL Connect. Skills & Abilities / Personal Capabilities Leadership and strong staff management skills Negotiation and influencing skills Partnership and networking skills Excellent communication skills, both verbal and written to a wide range of audiences Problem solving abilities Organised approach to meeting multiple deadlines Ability to be flexible and innovative to overcome challenges Good standard of Computer Literacy (Microsoft Word and Excel) Experience of Effective team working to achieve goals Conversion of strategy into ability to implementation action plans Managing services that provide support to people with a range of support needs practice and operational experience Knowledge / Qualifications SVQ Level 3 or willing to work towards SSSC Registration Knowledge and understanding of what constitutes good quality support and practice Understanding of the Care Standards, Care Inspectorate and other Social Care Regulatory Bodies Understanding of the principles of Self-Directed Support Aptitudes and Attitudes Flexible attitude to continuous change and improvement Positive approach and contribution to new ideas and ways of working Ability to work as part of a team, role modelling best practice whilst coaching and mentoring A collaborative and solutions-based approach Commitment to the values of the organisation Enthusiastic and self motivated Flexible approach to working