About The Role
Join Wren as a Delivery Support Advisor and enjoy an exceptional benefits package:
1. Life Assurance after 2 years' service
2. Access to Benenden health and discount platform after 1 years of continuous service
3. Personalised progression plan with clear career opportunities
4. Individual training budget for personal development
5. EE discount
6. Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
7. Eye Care Vouchers
8. Refer a Friend Scheme
9. Free onsite gym
We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way. Main Responsibilities:
10. Meet personal and team goals set by management
11. Manage open orders for multiple showrooms
12. Ensure timely and accurate delivery for all customers
13. Work both independently and as part of a team to meet targets
14. Monitor showroom compliance and report any concerns
15. Take ownership of issues and resolve queries efficiently
16. Deliver exceptional service with a proactive, solutions-focused attitude
17. Flag and report any process issues that impact the customer experience
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You
Desired Skills and Knowledge:
18. GCSE Grade C/4 or above in English & Maths
19. Confident communicator, both written and verbal
20. Strong IT and Microsoft Office skills
21. Customer service experience preferred
22. Able to work independently and collaboratively
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!