Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
MAIN RESPONSIBILITIES
1. Responding to customer service queries via email and telephone
2. Managing the service inbox and prioritising urgent service jobs
3. Raising job orders on the in-house system
4. Liaising with engineers, parts & sales team
5. Supporting the Service Manager with aftersales activities
6. Updating electronic & manual records
7. Contacting customers with updates
8. Building and maintaining excellent working relationships with customers & contributing to improving the quality of customer service and retention
9. Inputting warranty claim submissions and requisite credits and taking appropriate administrative action as required
10. Updating the system with service stocks, the sale of labour, parts, accessories, & other products
11. Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges.
POSITION REQUIREMENTS
1. Good organisational skills
2. Problem solving
3. Customer service and administration skills
4. Ability to work using own initiative & team player
5. Experience in a similar role
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