Safeguard Armour, a global provider of armor and tactical equipment, is seeking an organised and systems thinking Business Operations Lead to join our growing company. In this high-impact role, you will sit at the centre of the business—driving operational rhythm, performance management, and cross-functional delivery to support our ambitious expansion plans across 30+ countries.
We have a small elite team of circa 15 people, and around 50-100 partners via sales and supply.
Our Goal: To increase revenue in our armor and equipment division from £5 million to £20 million within the next 3 years. We’re looking for someone who is energised by this challenge, who understands systems and processes, and can help translate the overarching vision into operational execution.
This is an opportunity to:
Lead the Operating System
Own the weekly/monthly cadence that keeps the business aligned—priorities, metrics, actions, and follow-through. You’ll help set the standard for how we execute and scale.
Drive Tangible Impact
From tender performance to supply chain reliability to product launch readiness, you’ll have full visibility of end to end process, goals, KPIs and outcomes
Get Exposure and Fast Tracked
This is a high-visibility role with direct influence on leadership decisions. Your work will be measurable and recognised through outcomes, with exposure to overall design of a small growing company.
What You’ll Do
Run Business Performance & Cadence
* Build and own the operating rhythm: weekly leadership reviews, KPI dashboards, action tracking, and decision logs.
* Ensure priorities are clear across Sales, Product, Supply Chain, and Operations—and that teams deliver against them.
Define KPIs, Targets, and Accountability
* Lead KPI design across functions (commercial, operational, delivery, quality, forecast accuracy, inventory turns, tender conversion, on-time delivery).
* Translate company goals into team-level targets and ensure owners, timelines, and success metrics are in place.
Drive Cross-Functional Execution (End-to-End)
* Coordinate delivery of strategic initiatives: product launches (helmets, plates, shields, clothing line), tender readiness, new market rollouts, and internal capability building.
* Proactively identify risks and bottlenecks; escalate early and drive resolution.
Operational Excellence & Process Improvement
* Diagnose where time, money, or quality is being lost across workflows (tender-to-order, order-to-cash, procurement-to-delivery, NPI).
* Design and implement improved SOPs that scale, with clear handoffs and compliance built in.
Systems & Data (Automations, Software Dev & Deployment)
* Help drive adoption and design of new workflows, software, and processes: process mapping, data quality, training coordination, UAT, and reporting outputs.
* Improve decision-making through clean dashboards and reliable data.
Tender Ops Enablement (Execution + Win-Rate Improvement)
* Strengthen the tender machine: timelines, inputs, governance, win/loss insights, and cross-team coordination.
* Ensure proposals are delivered on time, compliant, and commercially sharp across police, special forces, navy, and military opportunities.
Supply Chain & Delivery Reliability
* Partner with Supply Chain to improve supplier performance, lead times, cost control, and risk mitigation.
* Support inventory strategy, forecasting discipline, and service-level performance.
Leadership Support & Strategic Projects
* Act as a force-multiplier for senior leadership—bringing structure, visibility, and momentum to the highest-priority business initiatives.
Who We’re Looking For
* A highly organised, commercially aware operator with a track record of driving execution across multiple teams.
* A confident, proactive leader who creates clarity, drives accountability, and enjoys solving hard operational problems.
* Strong communicator who can influence across functions, from senior leaders to hands-on teams.
* Data-driven and outcome-focused: you track what matters, and simplify complexity
* Adaptable, resilient, and comfortable in a demanding, high-growth environment.
* Systems and process thinking