Regional Experience and Cleaning Support Manager- South - Herts Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre. 1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR Job Details Regional Experience and Cleaning Manager, South Field-Based (regular travel to parks and head office) Annual salary car allowance, bonus and benefits Are you passionate about the little details that make a big difference? As Regional Experience and Cleaning Manager, you'll see through the eyes of our guests-making sure taps shine, surfaces sparkle, and every space feels welcoming. Working with Heads of Department on park, you'll tackle guest feedback head-on, finding solutions to reduce complaints and compensation claims. You'll coach and inspire park teams, raising standards and enhancing guest and owner experiences. Your impact? Happier guests, higher satisfaction scores, and cleaner, brighter spaces for everyone to enjoy. What you'll be doing: - Leading & Delivering Strategy - Driving the national cleaning strategy, ensuring park teams understand and implement key priorities, standards, and non-negotiables. - Inspiring & Coaching Teams - Providing hands-on support and leadership to Cleaning Services Managers, developing talent, fostering accountability, and recognising high performers. - Enhancing Guest Experience - Identifying trends in guest feedback, tackle root causes of complaints, and implement improvements to raise satisfaction and reduce compensation claims. - Driving Operational Excellence - Analysing data to optimise performance, support commercial opportunities, and ensure cost-effective, high-quality cleaning services. - Collaborating & Influencing - Work with park leadership, central teams, and key stakeholders to align priorities, deliver change, and maintain compliance with policies and safety standards The experience you bring: - Guest & Operational Expertise - Strong knowledge of hospitality operations, cleaning standards, and what creates an exceptional guest experience. - Proven Leadership - Experience in regional or multi-site management, with a track record of developing teams, driving performance, and delivering operational improvements. - Data-Driven & Solutions-Focused - Ability to analyse insights, identify trends, and implement strategic, results-oriented solutions. - Influential & Collaborative - Exceptional interpersonal skills to inspire, coach, and influence teams while working cross-functionally to drive success. - Resilient & Adaptable - A proactive, hands-on leader who thrives in a fast-paced environment, embraces change, and consistently delivers high standards. What's In It For You? - Holiday allowance that rises with service, plus a 'Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Our people and the teams they form are the backbone of a professional experience with us At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk. dp