People Operations Coordinator Location: Hybrid / Head Office
Salary: £27,000 + Bonus + Benefits
Contract Type: Full-time, Permanent
Reports To: People & Operations Coordinator / Head of People
Are you highly organised, detail-oriented, and passionate about helping people have a great start in their roles? Join us at Charity Link as our new People Operations Coordinator and play a key role in making every employees first experience a positive one.
About the Role At Charity Link, we believe that first impressions matter. Thats why were looking for a dedicated and proactive People Operations Coordinator to support our People Team in delivering a smooth and structured onboarding experience.
This is a vital role in ensuring new starters feel welcomed, supported, and set up for success from day one. Youll coordinate key HR and onboarding processes, take ownership of our Start Right Programme, and be the go-to contact for new employees and Fundraiser Relationship Coaches (FRCs) during the critical first three months.
Key Responsibilities Onboarding & Induction
Manage all onboarding documentation and communications
Liaise with Team Managers and coaches to organise rotas and coaching support
Ensure timely set-up of systems, contracts, IT and first-day readiness
Maintain accurate onboarding records and trackers
Employee Support & Administration
Be the first point of contact for HR queries via inbox and phone
Conduct check-in calls with new starters
Manage day-to-day HR admin including leave requests and record updates
Keep employee data accurate across platforms like Dynamics and Edays
Leavers & Exit Process
Process leaver paperwork and update systems
Notify payroll and departments accordingly
Conduct Head Office exit interviews and ensure secure data handling
Additional People Team Support
Maintain the weekly sickness log
Assist with internal communications, awards and milestones
Support general HR tasks and keep processes ticking behind the scenes
What Success Looks Like New starters have a smooth and supportive first three months
Onboarding is well-coordinated across departments
HR data is accurate and well-maintained
Queries are handled with warmth and efficiency
Youre a reliable, proactive part of the People Team
About You This role is perfect for someone who takes genuine pride in getting things right the first time, every time. You're meticulous with detail, thrive on process, and enjoy supporting people in a calm, organised way.
What Were Looking For Essential:
Prior admin experience (HR experience desirable, not essential)
Experience managing sensitive or confidential data
High attention to detail and a methodical approach
Confident communicator (written and verbal)
Proficient in Microsoft Office and comfortable with HR systems
Reliable, proactive and discreet team player
Desirable:
Experience in an HR admin or onboarding role
Familiarity with HR systems like Dynamics, Edays or Zinc
Experience supporting field-based or multi-site teams.
What We Offer A friendly, collaborative work culture
Hybrid working options
Opportunities to learn and grow within the People Team
Ready to help new starters thrive from day one? Apply now and be part of a team that values care, precision, and people.
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