As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring the smooth running of our daily operations.
Responsibilities:
* Answering and directing incoming telephone calls, acting as the first point of contact for all telephone enquiries.
* Managing and scheduling site visits through our booking system.
* Maintaining and updating our works calendar, ensuring accuracy and efficiency.
* Responding to and managing email enquiries, providing timely and professional communication.
* Liaising with clients, building rapport and ensuring their needs are met.
* Maintaining and organising physical and digital files, ensuring they are up-to-date and easily accessible.
* Performing other general administrative tasks as required.
* Maintain accurate financial records using accounting software (Xero).
* Record all financial transactions including purchases, sales, receipts, and payments.
* Reconcile bank, credit card, and supplier statements.
* • Process accounts payable and receivable, ensuring timely payments and collections.
* Prepare and submit VAT returns, CIS (if applicable), and other tax filings.
* Produce monthly financial reports and support management with budget tracking.
* Liaise with external accountants during year-end and audit processes.
* Monitor cash flow and help maintain financial health of the business.
Requirements:
* Good knowledge of Microsoft 365
* Excellent verbal and written communication skills
* Able to manage multiple tasks and prioritise workload.
* Strong Xero Experience
* Ability to meet deadlines and work under pressure with limited supervision