Job Description
We are seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands-on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex integration environments.
Key Responsibilities
* Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT.
* Design scalable, secure solutions using Helix Innovation Studio and Business Workflows.
* Lead integrations with third-party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware.
* Oversee CMDB reconciliation, data flows, auto-ticketing and identity management integrations.
* Own end-to-end technical delivery, ensuring compliance with ITIL, enterprise standards and governance frameworks.
* Support Agile delivery, iterative releases, risk management and cross-functional technical decision-making.
* Ensure solution readiness through E2E testing, UAT, performance validation and go-live support.
Essential Skills
1. Strong background in BMC Helix / Remedy ITSM architecture (not only administration).
2. Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT and Smart Reporting.
3. Prov...